Image of robot with hand to ear and half of his body is pixels going away.

How To Use ChatGPT To Your Advantage for Marketing and Small Business

What is ChatGPT?

Have you heard about the new tool everyone is buzzing about? ChatGPT is a new artificial intelligence, created in 2021 by OpenAI, a research organization focused on the development and promotion of friendly artificial intelligence. It is one of the largest and most advanced artificial intelligence systems available to the public today and has the potential to be an extremely helpful tool for a wide range of uses. We’re fascinated by this technology and are excited to explore ways it can be used in our agency and other businesses.

ChatGPT is a virtual assistant trained to provide general information and answer questions to the best of its ability. It quickly provides knowledge on various subjects including general knowledge, history and science. It can also be used for more specific tasks, such as writing code in a variety of programming languages.

A neat feature of ChatGPT that has become popular on TikTok is the ability to generate recipes. Not sure what to make for dinner with the four ingredients you have left in the fridge? No problem. Just ask ChatGPT to give you a recipe using those ingredients and you’ll have inspiration in seconds.

Screenshot of ChatGPT dashboard.

How does ChatGPT work?

As a virtual assistant, ChatGPT uses advanced natural language processing and machine learning techniques to understand and generate text. Responses are generated based on the input received and the knowledge it has been trained on. It is able to learn by exposure to a very large dataset of texts, which has enabled it to generate knowledge about a wide range of topics and produce responses in a way that resembles human language.

When you ask ChatGPT a question or request assistance with a task, it analyzes the text of your request and uses an understanding of language and the knowledge it has been trained on to generate a response. It then returns this response to you in the form of text. It does not have access to the internet, so it is unable to browse or search for additional information beyond what it has been trained on.

What is natural language processing and machine learning technology?

Natural language processing (NLP) is the study of how computers can understand and communicate in human languages. It is a type of machine learning that involves using advanced techniques in artificial intelligence and linguistics to enable computers to read, understand, and generate human language. Basically, this is how computers learn to speak and predict speech.

For features other than generating speech, ChatGPT uses other forms of machine learning, which are methods of teaching computers to improve their performance on tasks without being explicitly programmed. This is achieved by training a model on a large dataset and allowing it to make predictions or decisions based on the patterns it learns from the data. Together, NLP and machine learning are used to build intelligent systems that can understand and generate human language, as well as perform a variety of tasks and activities. These technologies are applied in many fields, such as language translation, language generation, chatbots, and virtual assistants.

How does AI work?

Artificial intelligence (AI) is the ability of a computer or machine to mimic human-like intelligence, such as understanding language, recognizing patterns, learning, and problem-solving. There are various ways to implement AI, and the methods used can depend on the specific application and goals of the AI system.

One approach is to use machine learning algorithms, which are designed to improve their performance on a specific task through learning from data. For example, a machine learning algorithm could be trained on a dataset of images and labels, learning to identify patterns in the data associated with each label and then classify new images. Another method is to use rule-based systems, where the behavior of the AI is explicitly defined by a set of rules. These systems can be useful for specific tasks that require a high level of precision, but they are generally less flexible than machine learning systems. Researchers and developers are constantly searching for new ways to improve the performance and capabilities of AI.

What can ChatGPT be used for?

As a large language model, it has been trained on a wide range of texts and topics and can provide information and assist with tasks on a wide variety of subjects. Some examples of the types of things it can help with include:

  • Providing general information and definitions
  • Answering questions about specific topics or subjects
  • Offering guidance and recommendations on various topics
  • Assisting with research and fact-checking
  • Helping to clarify and explain complex concepts
  • Providing language translation and language learning support

It may not have complete knowledge about every topic and if it doesn’t have the information you need, it’s a great tool to point you in the right direction or help you find a more suitable resource.

ChatGPT dashboard of answers he provided to our question.

How can ChatGPT be used for small business/ marketing?

ChatGPT is a virtual assistant, therefore not a tool that can be tailored to your small business marketing needs, however, it can be a helpful tool.

Here are some ways you can use ChatGPT for marketing:

  • Content writing: It can be used to aid in writing or other marketing content
  • Research: It can provide useful information about your good or service and target audience. (the downside to this is that its knowledge was cut off in 2021, so current information is not available)
  • Customer service: It can be used as a reference template for small business chatbots
  • SEO
  • Social media strategies

Content writing is a standout use of ChatGPT. Although you probably don’t want to use this tool to write content like a blog post word for word, it is an excellent tool to use to gather information quickly and create a framework for your content.


The application of ChatGPT for SEO purposes is a standout use for small businesses and has potential to really change your SEO game. 

There are several ways you can use ChatGPT for SEO (Search Engine Optimization). Here are a few examples:

  • Content creation: You can use it to generate high-quality, unique content for your website that is optimized for search engines.
  • Keyword research: It can help you identify relevant keywords that you can include in your website’s content and meta tags to improve your search engine rankings.
  • Meta descriptions: You can use it to create compelling meta descriptions that will encourage users to click through to your website.
  • Link building: It can help you identify authoritative websites in your niche that you can reach out to for backlinks to your website.
  • Blogging: It can help you come up with interesting topic and write high-quality blog post to keep your website updated and help with SEO.

To try this out, we asked ChatGPT to give us some keywords about a broad topic: small business marketing and it gathered some helpful keywords to get started. Try this tool out next time you’re doing keyword research and see how it can be applied to your niche.

Screenshot of keywords provided by ChatGPT.

We were shocked to see how much ChatGPT can be used to simplify SEO tasks and we’re looking forward to playing around with this further. Keep in mind that SEO is a continuously evolving field and it’s important to stay up-to-date with the latest best practices in order to get the best results.

ChatGPT for social media marketing

Creating a social media marketing strategy can be a time-consuming process, however, ChatGPT has the ability to simplify some necessary steps.

Here are a few ways:

  • Content creation: You can use it to generate high-quality, engaging content for your social media accounts, such as posts, captions, and hashtags.
  • Campaign planning: It can help you develop and plan social media campaigns that align with your business goals, target audience, and budget.
  • Audience research: It can assist in identifying your target audience, their demographics, interests, and behaviour, and use this information to create targeted social media campaigns.
  • Competitor analysis: It can help you research and analyze your competitors’ social media activity and strategies, and use this information to improve your own social media marketing.
  • Copywriting: It can help you write compelling copy for social media ads, which will help to increase click-through rates and conversions.
  • Reporting and Analytics: It can help you analyze the performance of your social media accounts and campaigns, and use this information to improve your future strategies.

Like keyword research, finding trending hashtags can be difficult. We tried asking ChatGPT to give us some hashtags for small businesses and it quickly provided a useful list. 

Screenshot of hashtags provided by ChatGPT.

Although this is a great tool to use, keep in mind it is always important use your own discretion and review the content or information provided to you before you use it, to ensure it is appropriate for your intended purpose.

Can other forms of Artificial Intelligence be used for marketing?

Although ChatGPT cannot be used directly for your own marketing purposes, the natural language processing and machine learning technologies that it is based on can be used to build tools and systems that can assist with marketing tasks and activities.

For example, businesses can use AI and machine learning to analyze customer data and identify patterns and trends, allowing them to segment their customer base and tailor their marketing efforts to specific groups. AI can also be used to personalize marketing messages and recommendations based on individual customer preferences and behaviours. In addition, AI can be used to forecast future trends and identify opportunities for growth by analyzing data about past events, and to generate marketing copy, such as social media posts and email subject lines. AI-powered chatbots and virtual assistants can also handle customer inquiries and provide personalized support, freeing up time for human employees to focus on other tasks.

There are many other ways in which AI and machine learning can be used for marketing, and the specific applications will depend on the needs and goals of the business.

What are the risks or downsides of using ChatGPT?

Although there is tons of discourse about the dangers of AI, ChatGPT is simply a software program designed to provide information and assistance to users, with the primary goal of being helpful and useful.

That being said, it is always important for individuals and businesses to exercise caution and good judgment when using any type of technology, including virtual assistants. It is important to remember that all machine learning models may make mistakes or provide incomplete or incorrect information at times. Double-checking any information provided and seeking additional sources as needed is recommended to ensure that you have accurate and complete information.

In addition, it is important to be mindful of security when using any online service or tool, including virtual assistants. It is a good idea to use strong, unique passwords and to protect your accounts with two-factor authentication whenever possible. It is also a good idea to be cautious when sharing personal or sensitive information online and to be aware of potential scams or other security threats.

Artificial Intelligence going forward

As a virtual assistant, ChatGPT is just one example of the many ways in which artificial intelligence (AI) and machine learning are being used to improve and enhance a wide range of products and services. The development and advancement of AI and machine learning are likely to have a significant impact on many aspects of our lives in the coming years, and the ways in which these technologies will change the future are difficult to predict with certainty.

One potential area where AI and machine learning could have a significant impact is in the workplace. These technologies have the potential to automate many tasks and processes, which could change the way that work is organized and carried out. AI and machine learning could also be used to improve decision-making and productivity, and to analyze and optimize business operations.

In other areas of our lives, AI and machine learning could be used to improve healthcare, transportation, education, and a wide range of other industries and sectors. These technologies have the potential to revolutionize the way we live and work, and it will be interesting to see the many ways in which they will shape the future.

In conclusion, ChatGPT is a powerful tool for small businesses looking to improve their marketing efforts. With its ability to understand and respond to natural language, ChatGPT can help businesses create personalized and engaging content, improve customer service, and even generate leads. By leveraging the power of AI, small businesses can stay ahead of the curve and outsmart their competition in the digital age. If you’re a small business looking to boost your marketing efforts, consider incorporating ChatGPT into your strategy and give us a shout if you need some help with that.